Customer care

Shipping

Shipping is calculated at checkout. Handmade items are packed carefully and sent as soon as they're ready. You'll receive tracking when your order ships.

Returns and Exchanges

Because many pieces are one-of-a-kind, returns may be limited. If something arrives damaged or not as described, reach out within a few days of delivery and we'll make it right.

FAQ

• Care tips for beads and glass are on each product page under materials & care.
• Custom or made-to-order work can be added here when you offer it.
• Questions about a specific piece? Use contact below.

Contact

For order questions or studio inquiries, email bunnybeads@potts4.com.